What is the minimum order quantity (MOQ)?+
Minimum order quantity is 500 pieces per style across our hard luggage, soft luggage, vanity case, cabin luggage and backpack ranges. You can mix sizes and colourways within that MOQ — get in touch with your requirement and we'll confirm a quote.
Can we get our company logo printed or branded on the products?+
Yes. Every product in our catalogue can be custom-branded with your company logo above the minimum order quantity — this is commonly used for corporate gifting, employee onboarding kits and dealer incentive programs. Share your logo and preferred placement when you enquire and we'll confirm branding options for your chosen product.
How long does it take to get a sample before placing a bulk order?+
We deliver prototypes and samples in under 10 days, so you can review fit, finish and branding before committing to a full production run.
What's the lead time for a bulk order once it's confirmed?+
Production lead time depends on order size, product mix and customisation. Share your quantity and target delivery date when you enquire and our team will confirm a production and delivery schedule for your specific order.
Do you ship internationally, and which countries do you serve?+
Yes — we currently serve corporate clients across 25+ states worldwide. Share your delivery location when you enquire and we'll confirm shipping options and timelines for your order.
What are your payment terms for bulk or export orders?+
Payment terms are confirmed per order based on quantity, customisation and shipping destination. Our team will share full payment terms as part of your formal quote.
Is there a warranty or quality guarantee on the products?+
Every order goes through our in-house quality control process before dispatch. For warranty terms specific to your order and product, please raise this with our team when you enquire.
Do you offer OEM or white-label manufacturing?+
Yes — OEM and white-label manufacturing is one of our core offerings, alongside branded corporate gifting orders. Share your product specs and branding requirements when you enquire to discuss an OEM partnership.
